drSL服務條款和使用協議
Effective Date: January 9, 2025
Legal Company Name: GRADE LIMITED
Registered Address: Room 2, 6/F, Lemmi Centre, 50 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Contact Email: info@grad-e.com
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE drSL PLATFORM (THE “PLATFORM”). BY ACCESSING, REGISTERING, OR USING ANY SERVICES PROVIDED THROUGH THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE PLATFORM.
The drSL platform is owned and operated by GRADE LIMITED (“we,” “us,” or “the Company”). It enables users in Hong Kong to consult with licensed doctors online, and, where appropriate, receive sick leave certificates and prescriptions based on the attending doctor’s professional judgment.
Important: drSL does not provide emergency medical services.
drSL is not a substitute for emergency medical care. The Platform is designed for non-urgent medical consultations only. The services are not suitable for life-threatening or time-critical conditions. If you believe you are experiencing a medical emergency, you must immediately call 999 or go to the nearest Accident & Emergency Department.
Examples of emergencies include, but are not limited to:
You acknowledge that drSL consultations may be limited by technology, including internet connectivity, device performance, and the inability to perform a physical examination. As such, the Platform is not appropriate for diagnosing or treating urgent or emergent medical conditions.
drSL respects your privacy. Our Privacy Policy outlines how your data is collected, stored, and used.
By using the platform, you consent to our data practices.
drSL is a digital platform connecting users with independent, licensed medical practitioners. The medical practitioners are not employees of GRADE LIMITED.
To the maximum extent permitted by applicable law, neither GRADE LIMITED, its directors, officers, employees, agents, contractors, affiliates, nor the independent medical practitioners providing consultations through the Platform shall be liable for any punitive, exemplary, special, incidental, indirect, or consequential damages (including, without limitation, lost profits, loss of data, business interruption, loss of goodwill, or other intangible losses) arising from or in connection with your use of the Platform or the Telemedicine Services, whether based on contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.
You acknowledge and agree that the medical practitioners providing consultations through drSL are independent professionals and not employees, agents, or representatives of GRADE LIMITED. GRADE LIMITED is not responsible or liable for any act, omission, advice, diagnosis, treatment, or prescription provided by such medical practitioners.
We may update these Terms and Conditions from time to time. Updates will be posted on the platform. Your continued use after changes are made constitutes your acceptance of the revised Terms.
Email: info@grad-e.com
Address: Room 2, 6/F, Lemmi Centre, 50 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
By using drSL, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong SAR. You agree that any dispute, controversy, or claim arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.
The services provided through the Platform are intended for general medical consultations and are not a substitute for in-person examination or emergency care. The accuracy of advice depends on the information you provide, and incomplete or inaccurate disclosure may affect outcomes. Always follow up with an in-person doctor or emergency services if your condition worsens or does not improve.
You agree to indemnify, defend, and hold harmless GRADE LIMITED, its affiliates, and the independent medical practitioners from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Platform, your violation of these Terms, or your reliance on any advice obtained through the Platform.
GRADE LIMITED shall not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, internet or telecommunications failures, strikes, labor disputes, government actions, or pandemics.